You have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep any goods, you can notify us of your decision to cancel the contract and receive a refund. This right of cancellation is in addition to your rights in relation to faulty or wrongly-delivered goods. This is your statutory right of cancellation.
Your legal right to cancel a contract starts from the date on which we e-mail you the order confirmation, which is when the contract between us is formed. Your deadline for cancelling the contract is 14 calendar days after the day on which you receive the goods.
The easiest way to do this is to complete the RETURN FORM provided with the goods. You can also contact us firstname.lastname@example.org.
The costs of returning unwanted goods is borne by the buyer.
If the goods are faulty or wrongly-delivered, we will refund the price of the goods in full, together with any applicable delivery charges. We will also either collect the goods from you free of charge or refund any reasonable costs you incur in returning the goods to us.